Refund & Returns Policy

Return & Exchange Policy

Last Updated: April 1 2026

At Ninth Digital Element, each piece is produced in strict limited editions of 100 per size. Due to the exclusive nature of our archival giclée prints, all sales are final unless the item arrives damaged or defective.

1. Damaged or Defective Items

We partner with Tribeca Printworks (NYC) to ensure museum-quality production. If your print arrives damaged, defective, or incorrect:

  • Notify Us Within 7 Days: Contact us at admin@ninthdigitalelement.com within 7 days of delivery with photos of the damage and packaging.
  • Replacement or Refund: We will promptly send a replacement print at no cost. If a replacement is unavailable (e.g., edition sold out), we will issue a full refund.
  • Return Shipping: We cover all shipping costs for damaged or defective items.

2. Change of Mind / Buyer’s Remorse

Due to the limited edition nature of our work, we do not accept returns or exchanges based on change of mind, color preference, or sizing errors.

  • Color Variance: Actual print colors may vary slightly from what appears on your screen due to monitor settings. This is not considered a defect.
  • Sizing: Please review dimensions carefully before purchasing. Mockups are for visualization purposes only.

3. Shipping & Delivery (USA Only)

  • Production Time: Each print is made-to-order. Allow 7-10 business days for production before shipment.
  • Transit Time: 3-7 business days within the continental US via insured carrier.
  • Lost Packages: If your package is lost in transit, contact us after 10 business days. We will file a claim and send a replacement or refund.
  • Signature Required: All orders over $299 require signature upon delivery for security.

4. How to Initiate a Claim

Email us at admin@ninthdigitalelement.com with:

  • Your order number
  • Photos of the damage/defect
  • Photos of the packaging

We respond within 48 business hours.

5. Contact

Questions? Reach us at admin@ninthdigitalelement.com or via our Contact Page.

Thank you for collecting Ninth Digital Element.